Help

Sizing

• Support

• Click here to open a support ticket or email support [at] merchnow.com.

  HOURS OF OPERATION ARE MONDAY THROUGH FRIDAY 9am - 5pm EST
  TOLL FREE (DOMESTIC): 888.387.3343
  INTERNATIONAL: +1.518.458.9563
  

• Sizing

• General Sizing Information (width x height in inches) T-Shirts Youth Medium - 16.5 x 21 Youth Large - 17.5 x 24 XX-Small (2S) - 15 x 23 X-Small - 16 x 25 Small - 17 x 26 Medium - 20 x 28 Large - 21 x 29 X-Large - 23 x 31 XX-Large - 24.5 x 32.5 Girl's T-Shirts Small - Chest: 30-32 | Waist: 25-26 (fits sizes 0-2) Medium - Chest: 32-34 | Waist: 27-28 (fits sizes 4-6) Large - Chest: 36-38 | Waist: 30-32 (fits sizes 8-10) Joggers/Track Jackets Small - 18.5 x 24 Medium - 19.5 x 25 Large - 21 x 27 X-Large - 23 x 28 Zip-Ups Youth-Medium - 17 x 21 Youth-Large - 18 x 22 Small - 22 x 26.5 Medium - 23.5 x 27 Large - 25 x 29.5 X-Large - 28 x 31.5 Hoodies Small - 22 x 26.5 Medium - 23.5 x 27 Large - 25 x 28 X-Large - 26.5 x 29 XX-Large - 27.5 x 30 XXX-Large - 28.5 x 31 Jackets Small - 23.5 x 30.5 Medium - 25 x 31 Large - 27 x 31.5 X-Large - 31 x 33 Mesh Shorts - Please note that shorts run slightly smaller than typical shorts. Small - 26-28 x 16.5 Medium - 28-30 x 16.5 Large - 30-32 x 17.5 X-Large - 32-34 x 18.5

  All measurements are taken as follows. All measurements are averages of our various vendors. Some sizes may vary. Width With article laying flat and measuring across the chest just under the arms. Height With article laying flat and measuring from the bottom to the top of the shoulder. If you have any further questions regarding sizes contact info@merchnow.com.

Shipping

• Shipping Info

• All orders are shipped from our Albany, New York warehouse. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday.

  Domestic Orders

  All domestic orders are shipped via UPS or the US Postal Service. All domestic in-stock orders ship within five business days of the order being placed. regardless of selected shipping method. (PayPal payments may take up to 10 days to clear and your order is placed once the transaction clears and transfers your information into our system)
  Estimated domestic delivery times based on US Postal Service First Class Mail shipping method:
  
  • Eastern United States
  US Postal Service First Class Mail- 1-3 Business Days
  
  • Midwestern United States
  US Postal Service First Class Mail- 2-5 Business Days
  
  • Western United States
  US Postal Service First Class Mail- 4-6 Business Days
  
  Estimated domestic delivery times based on UPS Ground shipping method:
  
  • Eastern United States
  UPS Ground - 1-3 Business Days
  
  • Midwestern United States
  UPS Ground - 2-5 Business Days
  
  • Western United States
  UPS Ground - 4-6 Business Days
  
  Expedited shipping methods such as UPS 2nd Day Air and US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed.

  International Orders

  International orders are shipped via the US Postal Service. All international in-stock orders ship within five business days of the order being placed. Depending on which country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks.
  
  The cost of shipping depends on the location and the weight of the package. Prices differ depending on the country that you live in.
  
  Some countries require the customer to pay a customs duty or tax when picking up their package. This is completely out of Merchnow.com's hands. Please do not ask to mark a package as "gift," as this is illegal.

  Pre-Orders

  Pre-orders will be shipped in accordance to the release date. Pre-Order release dates for clothing items such as t-shirts, hooded sweatshirts or any other item that is not part of a new release package deal may be subject to change.
  
  ***In the case where there is more than one pre-order placed on the same order***
  -Due to the fact that there is only one shipping charge, multiple pre-orders, within the same invoice, will be shipped out simultaneously thereby possibly delaying the first pre-order.

  Delayed Pre-Orders

  Click Here for updates on delayed pre-orders.

• APO/FPO

• Merchnow gladly supports our troops by shipping merchandise to APO/FPO addresses.

  Please select United States Postal Service, First Class or Priority Mail when choosing a shipping method at checkout. USPS is the only delivery service that delivers to APO/FPO addresses. At this time tracking numbers are unavailable for any packages delivered to APO/FPO addresses. We apologize for the inconvenience.

  PLEASE DO NOT CHOOSE UPS!!! THEY DO NOT DELIVER TO APO/FPOS AND YOUR PACKAGE WILL BE RETURNED TO US!!!!

  APO/FPOs are located all over the world so delivery times vary widely, depending on your location.

  The Department of Defense has issued the following guidelines for addressing your mail to military and civilian personnel.

  Use the service member’s full name. The Department of Defense canceled the Any Service Member program so mail must be addressed to someone specific.

  Include the unit and APO/FPO (Air/Army Post Office or Fleet Post Office) address with the nine-digit ZIP Code™ (if one is assigned).

  Include a return address.

  For packages, print on one side only with the recipient’s address in the lower right portion.

  
Examples:



  SSGT Kevin Taylor
  
Unit 2050 Box 4190

  APO AP 96278-2050

  

SGT Robert Smith

  PSC 802 Box 74

  APO AE 09499-0074



  Seaman Joseph Doe

  USCGC Hamilton
  
FPO AP 96667-3931

  

SGT Jane Doe
  
CMR 1250
  
APO AA 09045-1000

• Support

• Click here to open a support ticket or email support [at] merchnow.com.

• Pre Sale Updates

• Click here for information on delays of pre sale items.

Returns & Exchanges

• Returns and Exchanges

• Return/Exchanges Policy Change
  

  As of Thursday, January 19 2006, there will be a $2 restocking fee for all returns or exchanges excluding defective merchandise and MerchNow order errors.
  

  Returns and Exchanges
  

  All returns/exchanges should be shipped to the following address accompanied with your order number and brief explanation of the return/exchange.
  

  Exchanges
  

  Please note, in order for us to complete an exchange we will need to charge an additional shipping fee on top of the restocking fee.
  

  Please ship to:
  

  Attn. Returns and Exchanges
  MerchNow, LLC
  PO Box 38189
  Albany, NY 12203
  

  Clothing Items
  

  We will not accept returns/exchanges on clothing that has been washed or worn.
  

  If the item you ordered does not fit or you are not satisfied with the size you ordered and you would like to exchange it for a different size or another item you will be responsible for the cost of shipping it back us and you will also be responsible for any additional shipping costs incurred to reship your item.
  

  If you received the wrong item you can send it back to us and we will replace it with the correct one. Please send the item along with a copy of the invoice. Please note on the invoice that you received the wrong item and which item you were supposed to receive. Also note that we need to credit you for the shipping since it was our mistake and not yours. Please return via USPS First Class or Priority Mail as you will only be reimbursed for the cost of these shipping options.
  

  Music Items
  

  All music items (CDs and vinyl) can only be returned/exchanged if unopened.
  We cannot do exchanges or refunds on books of any kind. (graphic novel, comic book or otherwise)
  

  Incorrect Orders
  If you received the wrong item you can send it back to us and we will replace it with the correct one. All items should be sent back using USPS First Class or Priority Mail, you will receive a refund for the shipping cost.
  

  ANY PACKAGE RETURNED TO MERCHNOW SHOULD BE SENT WITH A TRACKING NUMBER. MERCHNOW CANNOT NOT BE HELD RESPONSIBLE FOR RETURNED OR EXCHANGED ITEMS UNLESS CUSTOMER HAS OBTAINED PROOF OF DELIVERY.

• Support

• Click here to open a support ticket or email support [at] merchnow.com.

Order Options

• Order by Mail

• Want to place an order by mail?
  
  Don't have a credit card or PayPal?
  Simply don't trust the Internet with your personal information?

  No Problem.

  Mail Orders

  For mail orders, simply download one of the forms below according to where you live. Fill out the form in it's entirety and mail it and your payment to the following address:

  MerchNow, LLC
  PO Box 38189
  Albany, NY 12203
  USA

  Please make your check or money order payable to MerchNow, LLC.

  Order Forms

  Adobe Reader is required to view or print the forms. You can download Adobe Reader here for free.

  US Domestic Order Form
  North American (Canada/Mexico) Order Form
  International Order Form
  

• Phone Orders

• Phone Orders

  Inside US: 1.888.387.3343
  Outside US: +1.518.458.9563

Browser Support

• Browser Support

• Having trouble viewing our website?

  Our website is best viewed using Mozilla Firefox. It is available for PC, Mac, and Linux platforms. It is free and quick to download.

  

Gift Registry

• Gift Registry

• Creating a gift registry allows you to make a wishlist for birthdays, holidays, or any occasion and email it to your friends and family. They can access it any time and buy items off your list.
  

  To create a new gift registry, simply shop and add items to your cart. When you are finished hit the checkout button and then the create a registry link. Follow the instructions from here!
  

  To purchase items from an existing registry, enter as much information as you know into the search feature below.